Privacy Policy

Personal information we collect

When you visit or purchase from Addtocart.ae, we collect Device Information and Order Information. Together, these are referred to as Personal Information in this policy.

Device information

This may include your browser, IP address, time zone, pages or products viewed, referring website or search term, and how you interact with the site.

• Cookies store information on your device and help the website remember or understand activity.
• Log files record visits and may include IP address, browser type, internet provider, referring or exit pages, and timestamps.
• Web beacons, tags, and pixels may record how visitors browse and interact with the site.

Order information

When you place or attempt to place an order, we may collect your name, billing and delivery addresses, email address, phone number, and the payment information required to complete the transaction.

How we use personal information

We use Personal Information only where it supports our store operations, customer service, security, or lawful business activity.

• Process payments, fulfil purchases, arrange delivery, and provide invoices or order confirmations.
• Communicate with you about orders, questions, service updates, or support requests.
• Screen transactions for potential risk, abuse, or fraud.
• Understand store performance and improve our website, product range, marketing, and customer experience.
• Send relevant product or promotional information when it is consistent with your preferences and applicable law.

Sharing and service providers

We share information with trusted service providers only when needed to run the store and provide services. This includes Shopify, which powers our online store, and analytics or operational providers that help us understand and improve the site.

• Shopify privacy information
• Google privacy information

We may also disclose information when required by applicable law, regulation, legal process, or a lawful government request, or when necessary to protect our rights and customers.

Digital payments and security

Complete credit and debit card details are handled by payment providers and are not stored, sold, rented, or leased by Addtocart.ae. We do not pass complete card details to third parties for their own use.

We take reasonable administrative and technical steps to protect personal information. No method of online transmission or storage can be guaranteed to be completely secure, and external websites operate under their own privacy policies.

Cookies, analytics, and advertising

Cookies and similar technologies help us operate the site, measure performance, understand browsing activity, and show relevant communications or advertising. Browser and provider controls may allow you to limit these activities.

Do Not Track

Because there is no consistent industry standard for responding to Do Not Track signals, our data practices do not currently change when a browser sends this signal.

Your rights and choices

Depending on applicable law, you may request access to personal information we hold about you, or ask for eligible information to be corrected, updated, or deleted. Information may be processed or transferred outside your country where our service providers operate, including Canada and the United States.

Data retention

We retain Order Information for our records while it is needed for fulfilment, accounting, legal, fraud-prevention, or support purposes, unless a valid deletion request applies.

Changes to this policy

We may update this policy to reflect changes to our practices, technology, services, or legal and regulatory requirements. The version displayed on this page is the current version.