Place Your Orders With Us

The minimum order value is AED 100 for Dubai, Sharjah, Ajman and Abu Dhabi, and AED 300 for Fujairah, based on the product total before delivery fees. Free delivery applies to orders of AED 150+ in Dubai, Sharjah and Ajman, and AED 200+ in Abu Dhabi. Below these amounts, a delivery fee of AED 10 (Dubai, Sharjah and Ajman) or AED 20 (Abu Dhabi) applies. If items are removed, returned or refunded and the order falls below the free delivery amount, the standard delivery fee will be charged or deducted from the refund.

Orders placed before 6AM are scheduled for same-day delivery in Dubai, Abu Dhabi, Sharjah and Ajman. Orders placed after 6AM are delivered on the next working day. Delivery times are estimates, not guaranteed time slots, and may run later during busy periods, delivery surges, bad weather or road closures. Damac Hills 2, Emaar The Valley and Al Ain Road are delivered on Wednesdays only. We don't deliver on Sundays or public holidays. A delay is not grounds for cancelling an order once it has been dispatched.

Our drivers follow fixed daily routes. On arrival, the driver will call the number given at checkout and wait a maximum of 10 to 15 minutes. If no one is available to receive the order in that time, the delivery is marked as attempted and the driver continues the route. Redelivery is arranged on the next available route, and a redelivery fee may apply. Chilled and frozen items from a failed delivery can't be refunded. Please make sure the address, building access and phone number are correct and that someone is available to receive the order.

All orders must be paid in full at checkout or at the time of delivery, by card, Apple Pay, Google Pay, payment link or cash on delivery. We don't offer pay-later or credit terms on retail orders. Cash on delivery orders must be paid to the driver on handover, and the driver may not leave the goods until payment is received. Unpaid orders may be cancelled, and future orders may require payment in advance. Trade customers can apply for an account at fnb.addtocart.ae.

Chilled and frozen products are final sale and can't be returned, exchanged or refunded once delivered, because we can't control how they are stored after handover. Opened, used, partly consumed or incorrectly stored products are also final sale. This includes items opened to "try" a product.

Please check your order with the driver at handover. Report any damaged, missing or incorrect item within 48 to 72 hours of delivery by WhatsApp or call on +971 50 911 5128, with your order number and clear photos of the item and packaging. Reports made after this window can't be accepted. Approved returns must be unused, unopened and in their original condition and packaging, and will be checked by our team before any refund is approved. Approved refunds are processed within 24 to 48 hours to the original payment method. Change-of-mind returns, and changes to an order after it has been delivered, can't be accepted.

We may refuse or cancel orders, and limit or suspend an account, when we see misuse of our service. This includes repeated failed deliveries, repeated or unreasonable return requests, refusing orders on arrival, late or unpaid payments, ordering to meet a free delivery amount and then returning items, and abusive behaviour towards our team. In such cases, refund and return requests may be declined.

By placing an order with Addtocart.ae, you agree to this policy.